Unfortunately, streaks can disappear due to system errors or busy friends who aren’t maintaining their regular Snapchat activities. So contact your friend and try to exchange snaps as fast as possible. If you don’t notice the hourglass right away, you may have much less than four hours to continue the streak. If you’re positive you and the other person have complied with all guidelines for keeping the streak you can continue to chat with support and earn your fire trophy back. Once you receive a message back Snapchat will explain the rules for keeping your Snap Streak.
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